Antivirus identification guide and exclusion instructions for Windows PC

Most Antivirus software icons can be found in your computer's status bar. If you are not sure which antivirus software is installed on your computer our identification guide below will help you find which one is running on your computer. The status bar is the section on the Windows computer near the clock, typically located in the bottom right of the screen. For Mac computers, no antivirus software requires exclusions so nothing needs to be done. If your antivirus software is not listed, please contact support for further instructions:

Need Assistance? No problem, please contact support so that we can remote in and set the exclusions for you.

Microsoft Security Essentials (MSE): Exclusion Instructions

Windows Defender (Windows 8.1 or Windows 10 only): Exclusion Instructions

Norton Security: Exclusion Instructions

Symantec Endpoint Protection: Exclusion Instructions

Symantec Endpoint Protection Cloud: Exclusion Instructions

Note: For Symantec Endpoint above, we highly recommend importing our software certificate for whitelisting. Please download this certificate here: awarenesstech.cer

AVAST: Exclusion Instructions