Antivirus identification guide and exclusion instructions for Windows PC

Awareness Technologies > WebWatcher Support
Most Antivirus software icons can be found in your computer's status bar. If you are not sure which antivirus software is installed on your computer our identification guide below will help you find which one is running on your computer. The status bar is the section on the Windows computer near the clock, typically located in the bottom right of the screen. For Mac computers, no antivirus software requires exclusions so nothing needs to be done. If your antivirus software is not listed, please contact support for further instructions:
 
Microsoft Security Essentials (MSE):  Exclusion Instructions
 
Windows Defender (Windows 8.1 or Windows 10 only):  Exclusion Instructions
 
Norton Security:  Exclusion Instructions
 
 
 
McAfee LiveSafe: Exclusion Instructions
 
Ad-Aware Antivirus Free:  Exclusion Instructions
 
ESET NOD32:  Exclusion Instructions
 
 
Trend Micro:  Exclusion Instructions
 
 
 
Not Compatible:
 
Bitdefender: Currently at this time we are incompatible with Bitdefender. To continue to use our software you will need to uninstall Bitdefender and replace it with one of the antivirus software listed above.
 
WebWatcher is also not compatible with Chromebooks that run Chrome OS, Windows Phone or Linux operating systems.